Is Smartwood flooring made of real wood?
What makes Smartwood different from solid or engineered wood flooring?
Unlike solid and engineered wood flooring, Smartwood puts modern advantages to use to create a superior product. Our patented and sturdy Compositile base provides an adaptable platform for our premium wood. Each Smartwood board is then finished with 11 coats of our patented DiamondTech™ top coat for a beautiful and durable finish.
Is Smartwood waterproof?
Will a Smartwood floor be damaged in high-traffic areas?
Our boards are treated with 11 coats of our DiamondTech™ top finish to protect them from wear and tear. This makes them scratch resistant and perfect for high-traffic areas.
Is Smartwood environmentally friendly?
What if I am looking for a color outside of Smartwood’s collections?
We offer custom product development and can work with you to achieve the wood color and finish in mind.
Does Smartwood come in long boards?
Your order from Smartwood will contain on average 60% to 70% full length boards. The remainder of the pieces are random lengths which effectively help create a long board look with random natural final appearance.
Can I install a Smartwood floor in any room in my home?
Almost. Smartwood flooring is fine to use in most living spaces including bathrooms where there is potential for splashing and standing water. That being said, it is not advisable to use wood floors below ground level.
Does Smartwood have to acclimate to its environment before installation?
Smartwood does not require acclimation time which in turn saves time and money. Just open the box and install. Please remember to always follow the installation instructions provided on this website prior to installation.
Can Smartwood be installed over any flat surface?
How level does my floor have to be to install Smartwood?
How is Smartwood installed?
What tools do I need to install Smartwood?
Can I install Smartwood flooring over radiant heat?
Yes. Our patented system built upon our Compositile base allows for heat transfer without any warping, cupping or shifting.
What adhesive is used to install Smartwood?
Can I install Smartwood outdoors?
Smartwood can only be installed outdoors if the wood is completely dry. For example, if you have an overhang as shown in the image below, that is not exposed to any rain, as long as it is installed correctly as per the installation instructions, Smartwood is perfectly suitable. In no way is Smartwood made for areas exposed to rain either directly or indirectly. Please refer to the installation guide and warranty for all the exclusions.
Can Smartwood be installed on walls and ceilings with nails?
Does Smartwood perform installation?
No. Smartwood manufactures and sells our premium wood flooring system. Installation can be performed by the service provider of your choice.
What is DiamondTech™ and what makes it unique?
Smartwood’s DiamondTech™ top finish is a uniquely durable, patented coating system. Most protective wood flooring finishes look unnatural and cheapen the appearance of the wood beneath. In contrast, our proprietary 11 step coating process provides an incredibly protective top layer that takes nothing away from the natural beauty of the wood.
Smartwood applies our patented coating to protect the wood from wear and a proprietary texturing process to enhance its natural appearance. This process, coupled with adjusting the gloss levels, enables Smartwood to meet your final appearance desires.
Can Smartwood be sanded and recoated after years of use?
Does Smartwood meet our building IIC or STC sound reduction requirements?
What ASTM testing is available for Smartwood?
What is the best way to clean my Smartwood floor?
Please reference the Care and Maintenance guide below.
How do I repair Smartwood?
Do your best to isolate the area that needs repair by cutting out the section (you do not need to cut the entire board out).
Cut a new seam with a flush cut or fine cut saw. (For appearance please don’t create a seam or joint any closer to an adjacent joint).
Do your best to take as much of the veneer off as possible without causing damage to the adjacent board.
Once the veneer is removed, carefully remove the base and adhesive with a hand chisel or electric hammer chisel and scraper.
Clean out the groove and be sure to not damage the tongue of the board next to the damaged boards.
Create a gentle micro-bevel on the end board next to the board that was removed.
Measure and cut your new piece for installation (create a gentle micro-bevel on any cut ends).
Leave the tongue on the long side of the new board and cut the bottom of the groove on the long side and short end (if there is a tongue on any end of the installed piece cut that also).
Apply adhesive on the floor with the appropriate trowel.
Install board long tongue edge first and drop in place.
What is covered by the warranty?
Please refer to the full warranty below.
How do I file a warranty claim?
Please refer to the full warranty below. To file a claim please visit www.smartwood.com/claims
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